Payment:

Invoices are “Due on Receipt” unless prior arrangement are made.
$35 fee for checks returned NSF.

Delivery:

Every effort will be made to ensure the fastest delivery time possible.
All orders shipped UPS will be charged unless prior arrangements are made.
Free domestic delivery available on all toner. Hawaii & Alaksa excluded.

Product Warranty: “Buy With Confidence. Our 100% Performance Guarantee.”

Protech must be the primary provider of all parts and labor required to maintain equipment in a fully operational condition. Protech is not responsible for power boards, circuit boards, laser units or any connectivity, network, software issues or related network hardware issues. This coverage will apply only to repairs, cleaning and adjustment required through normal use and wear, not misuse, abuse, accidents, acts of God, repairs, additions or modifications made by persons other than Protech authorized technicians. Misuse of equipment is defined to include the introduction of non-Protech, improper or poor quality supplies to the equipment.

Protech Supplies – 100% guarantee on defects unless caused by consumer tampering.

2 Year Toner Products Limited Warranty

This product is warranted to be free from defects in materials and workmanship for a period of 2 years from date of purchase when stored, installed and used under normal conditions. If the product fails during the warranty period, the product will be replaced or credit issued at the option of the buyer in accordance with the manufacturer’s Returned Material Policy. This product is warranted not to damage the print head or a printing mechanism or component when stored, installed and used in accordance with the recommended procedures of the product manufacturer or the equipment manufacturer’s recommended procedures. In the event of any damage to a printing mechanism or component caused solely and directly by the use of this product, the manufacturer will pay the reasonable cost of service and repair, provided the buyer: (1) Notifies us of such damage in writing within thirty days and (2) delivers a written service report, signed by authorized technical service personnel, identifying the supply product as the sole and direct cause of such damage, along with print samples and damaged or replaced parts. The manufacturer of this product accepts no responsibility for damage to the equipment printing components due to lack of routine and proper service, maintenance or cleaning of the equipment, including the replacement of equipment components at the end of their rated lives, as recommended by the equipment manufacturer.
THE ABOVE WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES EXPRESSED, IMPLIED OR STATUTORY, INCLUDING WITHOUT LIMITATION WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE AND MERCHANTABILITY AND SETS FORTH BUYER’S EXCLUSIVE REMEDY IN CONNECTION WITH SUCH WARRANTIES. IN NO EVENT SHALL WE BE LIABLE FOR COLLATERAL, CONSEQUENTIAL, INDIRECT, INCIDENTAL OR EXEMPLARY DAMAGES, INCLUDING, WITHOUT LIMITATION, ANY LOST PROFITS, LOSS OF DATA OR LOSS OF USE, ARISING OUT OF, OR CONNECTED IN ANY WAY WITH, THIS AGREEMENT OR ANY GOODS SOLD PURSUANT HERETO. SOME STATES OR PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES OR IMPLIED WARRANTIES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER LEGAL RIGHTS WHICH VARY FROM STATE TO STATE OR PROVINCE TO PROVINCE.

For further questions about Protech Business Systems’ company policy, please email us at customerservice@protechbizsystems.com